IG Customer Advocacy Engineer - PT Schneider Electric

Indonesia Unite-Job Career, PT Schneider Indonesia - Schneider Electric - As a global specialist in energy management with operations in more than 100 countries, Schneider Electric offers integrated solutions across multiple market segments, including leadership positions in energy and infrastructure, industrial processes, building automation, and data centers/networks, as well as a broad presence in residential applications. Focused on making energy safe, reliable, and efficient, the company s 114,000 employees achieved sales of more than 18.3 billion euros in 2008, through an active commitment to help individuals and organizations “Make the most of their energy”. To face the current business challenges, we require proficient, efficient, and highly motivated individuals for the following positions:

IG CUSTOMER ADVOCACY ENGINEER (ICA)
Suitable candidate will have to:

* Ensure the IG customer complaints processes are meeting to customer needs and satisfaction for strategic customer or critical complaints.
* Communicate and monitor internally with Industrial Quality and related departments on specific action plan needed to solve the customer complaint.
* Give input and feedback to IG customer on root causes of NC or missing components and specified the action plan based on G8D processes.

Requirements:

* Graduate in Electrical Power Engineering.
* Minimum 2 years of experience in related job (Customer Service/ Survey).
* Demonstrate good communication skill.
* Proficient in English, verbal and written.
* Computer literate (Windows applications).
* Demonstrate analytical skill.

Send your CV to:
jobapplication@id.schneider-electric.com
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Please put the job title and job code as e-mail subject

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